Description

This innovative certification is designed for HR professionals who are looking to work for either small businesses or large corporate environments.

Certified Conflict Managers must function at a high level within an organization. They are usually HR professionals who deal with conflict on a regular basis.

What Will I Learn?

•     What is Conflict?
•     How conflicts evolve
•     Good/Bad of conflicts
•     Life cycle of conflicts
•     How conflicts escalate
•     Handle Conflicts
•     Approaches to conflict
•     Analyze conflicts
•     Avoiding conflicts
•     Emotions
•     Emotional decisions
•     Psychological tactics
•     Escalating situations
•     Negotiate effectively
•     Principled Negotiation
•     Prevent Conflicts
•     Third-party interventions