Certified Conflict Manager, CCM


This course will provide you with the skills necessary to resolve conflicts peacefully, fairly and decisively while staying emotionally balanced.

This innovative certification is designed for HR professionals who are looking to work for either small businesses or large corporate environments.

Certified Conflict Managers must function at a high level within an organization. They are usually HR professionals who deal with conflict on a regular basis.

Is the test proctored?

Yes, the test for the Conflict Management course is proctored. It is timed, with a limit of 3 hours. You may take the test online, from home or work whenever you are ready.

What will I receive after I pass my Exam?

You will be mailed a Certificate Of Completion.

How would I list this certification on my resume?

Certifications are generally the last item listed under the education section of your resume. List them directly beneath your college information in this format:


Institute of Human Resources Management

– Certified Conflict Manager (CCM)™

What Will I Learn?

  • What is Conflict?
  • How conflicts evolve
  • Good/Bad of conflicts
  • Life cycle of conflicts
  • How conflicts escalate
  • Handle Conflicts
  • Approaches to conflict
  • Analyze conflicts
  • Avoiding conflicts
  • Emotions
  • Emotional decisions
  • Psychological tactics
  • Escalating situations
  • Negotiate effectively
  • Principled Negotiation
  • Prevent Conflicts
  • Third-party interventions

About the instructor

5.00 (14 ratings)

32 Courses

24 students