CENTER FOR LEARNING, JABI FCT-ABUJA
This course covers the basic skills and knowledge required for front line staff to successfully handle customer contacts by phone, email and face-to-face.
Identify and meet customer expectations
Communicate effectively with customers
Manage customer perceptions
Deal with different types of customers
Respond effectively to in-person and telephone customer contacts
Write effective emails and letters
Banks, Micro finance, Schools, Hotels, Business outfit, Restaurant, Telecoms, Insurance, Supermarket, Hospitals, Fashion Houses, Real estate etc
SSCE, OND minimum prerequisite.
Interactive course, to develop team leaders and managers who need to manage customer service effectively and proactively, through their team. Service Management focuses on creating a customer-focused culture and how to engage, develop and manage a team of customer service professionals. This course will equip you with the skills needed to be an excellent customer service manager. It would teach you how to identify your customers and their unique needs, how to communicate in an assertive manner, how to solve customers’ problems and how to turn an unhappy customer to your biggest fan. It is an excellent Launchpad into a fulfilling career as a Customer Service Manager.
Develop customer-focused behaviors, skills and competence based on best practice
Motivates individuals and teams to understand and exceed customers’ expectations
Independent recognition of individuals’ professionalism
Increased confidence and job satisfaction
Keeps organisations and individuals at the cutting edge of
customer service professionalism
Build and develop consistent customer service culture across the organisation
HND, BSC in any degree