ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth. ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management.


Benefits for Individuals

Provide a practical framework for identifying, planning, delivering and supporting IT services to the business. Increase business productivity, efficiency and effectiveness through more reliable IT services. Define processes with clearly documented accountability for each activity to increase efficiency. Enable a business to keep pace with change and drive business change to its advantage. Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.


Benefits for Organizations

Align IT services with business priorities to achieve strategic objectives. Increase value from the service portfolio while reducing costs and risk. Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio. Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff. Improve user and customer satisfaction with IT as well as the enduser perception and brand image. ITIL® is a registered trademark of AXELOS Limited.



1. Foundation Level- (ITIL Foundation 2011 Edition)

2. Intermediate Level

3. Managing Across the Lifecycle (MALC)- ITIL Expert

4. ITIL Master 5. ITIL® Practitioner

Target Audience

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.



4 Days



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